Voicent Call Center Manager Enterprise
Features on Voicent Call Center Manager Enterprise
- Disclaimer: We are Voicent Communications Inc. We have the COPYRIGHT Authority to sell Voicent products on Amazon.com | Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.
- Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements.
- Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics. Phone line usage monitoring.
- Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers.
- Free trial. No time limit.
Description for Voicent Call Center Manager Enterprise
Disclaimer: We are Voicent Communications Inc. We have the COPYRIGHT Authority to sell Voicent products on Amazon.com
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to ,000 per incident!
Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations.
Call Center Manager speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording.
Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.
How to use Voicent's Call Center Manager
1. Simply in
Follow instruction step by step until finish to get Voicent Call Center Manager Enterprise for free. Enjoy It !!